Return Policy

Return Policy for Mystheal

At Mystheal, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the details below to understand our return process.

Eligibility for Returns and Exchanges

  • Timeframe: Returns and exchanges must be requested within 14 days of receiving your order.
  • Condition: Items must be in their original condition, unused, and undamaged. This includes all packaging, tags, and accessories.
  • Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.

How to Initiate a Return or Exchange

  1. Contact Us:
    Email our customer support team at info@mystheal.com with your order number and a brief description of the issue.

  2. Provide Photos (if applicable):
    If the item is damaged or defective, please send clear photos of the damage to help us process your request faster.

  3. Ship the Item Back:
    Once we confirm your return, we will provide you with a return shipping label (if applicable). Please ensure the item is securely packaged to prevent further damage during transit.

Processing Your Return or Exchange

  • Refunds: If you choose to receive a refund, it will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method.
  • Exchanges: If you opt for an exchange, we will ship your replacement item as soon as possible after receiving and inspecting the returned item.

Damaged Items

  • If your item arrives damaged, please notify us within 24 hours of receipt. Send clear photos of the damage to info@mystheal.com, and we will arrange for a replacement or refund.
  • Items that are damaged due to improper handling or wear after purchase are not eligible for return or exchange.

Final Notes

  • Custom Orders: Customized or personalized items are final sale and cannot be returned or exchanged.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
  • Exclusions: Some items may have specific return or exchange conditions. Please review the product description before purchasing.

If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out to our customer support team at info@mystheal.com. We're here to help ensure your satisfaction!

Thank you for choosing Mystheal!